ABOUT US

CASAROH IS A CUTTING-EDGE FASHION PLATFORM THAT UNITES A WIDE RANGE OF MANUFACTURERS AND EXISTING BRANDS. WE OFFER A CAREFULLY CURATED SELECTION OF TRENDY, HIGH-QUALITY APPAREL HANDPICKED BY OUR TEAM. WE PRIORITIZE QUALITY OVER QUANTITY, THUS HANDPICKING EACH PIECE. WITH THE ADDED POWER OF AI, CASAROH DELIVERS SMARTER RECOMMENDATIONS, FASTER CUSTOMER SERVICE, AND INNOVATIVE MARKETING, MAKING OUR PLATFORM AS UNIQUE AND DYNAMIC AS YOU ARE. CASAROH IS WHATEVER YOU NEED IT TO BE - AFFORDABLE LUXURY, REDEFINED.

 

 

MISSION:
OUR MISSION IS TO PROVIDE ACCESSIBLE, HIGH-QUALITY FASHION THAT COMBINES THE LATEST TRENDS WITH EXCEPTIONAL VALUE. WE STRIVE TO DELIVER A CURATED SELECTION OF APPAREL THAT MEETS THE NEEDS OF EVERY SHOPPER, ALL WHILE PRIORITIZING STYLE, COMFORT, AND AFFORDABILITY.

VISION:
TO BE THE LEADING PLATFORM THAT REDEFINES AFFORDABLE LUXURY IN FASHION, LEVERAGING INNOVATIVE TECHNOLOGY AND SMARTER RECOMMENDATIONS TO CREATE A SEAMLESS SHOPPING EXPERIENCE FOR EVERYONE, EVERYWHERE.

FAQ'S

WHEN WILL MY ORDER SHIP?

ORDERS ARE PROCESSED AS QUICKLY AS POSSIBLE, PENDING ITEM AVAILABILITY AND PAYMENT APPROVAL. DUE TO THE EXCLUSIVITY OF OUR COLLECTIONS, WE EXPECT HIGH VOLUMES. YOU WILL RECEIVE AN EMAIL NOTIFYING YOU OF YOUR TRACKING INFORMATION WHEN YOUR ORDER HAS BEEN SHIPPED.
MOST ORDERS PLACED MONDAY THROUGH FRIDAY (EXCLUDING HOLIDAYS) WILL BE PROCESSED AND SHIPPED WITHIN 5-7 BUSINESS DAYS. WEEKEND ORDERS WILL BEGIN PROCESSING ON MONDAY.

CERTAIN PRODUCTS MAY HAVE LONGER PROCESSING TIMES. THESE WILL BE NOTED ON THE PRODUCT AND CART PAGES.

HOW CAN I TRACK MY ORDER?

YOU CAN TRACK YOUR ORDER WITH THE TRACKING LINK PROVIDED IN YOUR SHIPMENT NOTIFICATION EMAIL OR BY LOGGING IN TO YOUR ACCOUNT ON CASAROH.COM

ORDERS CONTAINING MULTIPLE ITEMS MAY ARRIVE IN MULTIPLE SHIPMENTS.

WHAT IS YOUR RETURN POLICY?

IF YOU DON'T LOVE YOUR PURCHASE, YOU MAY RETURN IT FOR A REFUND. RETURNS MUST BE REQUESTED WITHIN 14 DAYS OF THE DATE OF DELIVERY.
PRODUCTS MUST BE RETURNED UNWORN, UNWASHED, IN THEIR ORIGINAL CONDITION, AND WITH ALL TAGS ATTACHED.  WE RESERVE THE RIGHT TO REFUSE RETURNS THAT SHOW SIGNS OF WEAR OR DO NOT MEET THE ABOVE CRITERIA.

WHERE IS MY RETURN/REFUND?

ONCE YOUR RETURN IS RECEIVED AND PROCESSED, YOU WILL BE NOTIFIED VIA EMAIL. THIS PROCESS CAN TAKE UP TO 2 BUSINESS DAYS FROM THE DATE YOUR RETURN TRACKING INFORMATION SHOWS DELIVERED.

IF YOUR RETURN IS ACCEPTED, YOUR REFUND WILL BE PROCESSED AND APPLIED TO THE ORIGINAL METHOD OF PAYMENT.

PLEASE NOTE THAT REFUNDS CAN TAKE UP TO 3-5 BUSINESS DAYS TO APPEAR ON YOUR BANK ACCOUNT DUE TO VARYING PROCESSING TIMES OF FINANCIAL INSTITUTIONS.

WHERE DO YOU SHIP

WE SHIP TO EVERYWHERE IN EUROPE, THE UAE, AND THE MAJORITY OF NORTH AFRICA. TO ENSURE WE SHIP TO YOUR COUNTRY, YOU CAN CHANGE YOUR COUNTRY SELECTION AT THE TOP OR BOTTOM OF OUR WEBSITE.